Getting help is easy.

Just use any of the methods below to contact us.

Call us.

Our call center is open Monday-Friday, 9 a.m.-6 p.m. Eastern Time. Let us know how we can help.

1-888-404-GENE M-F, 9a-6p ET

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we’ll require your password.

Email us.

Use our secure contact form to send us a message.

Send us a fax.

Just dial 1-801-462-1403. Send important documents, like copies of licenses or photos, via fax—it’s safer than email.

1-801-462-1403. It’s safer than email.

Write to us.

For U.S. mail, use our P.O. Box. For express shipments, use our physical address.

U.S. Mail:
P.O. Box 67760
Salt Lake City, UT 84115

FedEx or UPS:
2495 S. West Temple
Salt Lake City, UT 84115

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