The Turnover Time is Just too Long
After going thru the extra steps because we live in New York, doing the test two times. The second by my doctor, and sent in. Its been over two weeks and not a word.
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Identigene says
Hello,
We are sorry to hear you were unsatisfied with the process for NY paternity testing. DNA testing procedures are different for the state of New York (see this page).
I noticed that you posted a comment on the IDENTIGENE DNA Paternity Test that is not for New York residents. Did you order the New York test from Walmart? They sell both. On the New York IDENTIGENE DNA Paternity Test Kit, the instructions are posted on the outside of the box to bring the test kit to a doctor or legal professional for authorization or to contact IDENTIGENE for help finding a professional to authorize the test before opening the box.
Our turn around time is 2 business days once the swabs reach our laboratory in Salt Lake City. Please contact our customer service department so that we can look up your case number and help you get your answers. Our number is 888-404-4363. We look forward to hearing from you! Thank you.