QA: Ensuring the Integrity of DNA Test Samples
Q: How long are the paternity test samples good for?
A: This is a question asked quite often by paternity testing participants. Our expert client support agents advise participants that once the samples for a paternity test are collected, we ask they are sent into our laboratory within six months. This should give time to collect all participants and get them sent to the laboratory for DNA testing.
Q: How should the DNA testing samples be stored?
A: Once the paternity test samples have been collected you do not want to place them back in the plastic they were originally packaged in. You want to place them directly into the paper sample enveloped supplied in the paternity test kit. The envelope may get damp; just place them on a counter or table to dry. Store the samples somewhere safe and at room temperature.
Q: What if the paternity testing samples arrive contaminated?
A: If the DNA test samples do arrive at the laboratory contaminated in any way,IDENTIGENE will re-collect samples one time at no additional cost. We will ship a new kit so you don’t have to endure the cost of purchasing another paternity test kit.
Follow us on Facebook and Twitter! If you have questions about paternity tests or other DNA testing services, please contact our Client Support Center at 888-404-4363, Mon-Fri from 9 AM to 6 PM Eastern Time. Our friendly, expert representatives are ready and happy to help. Get answers anytime by visiting our Help Center.