Yes. If you don’t want to use the prepaid envelope included in the kit, you may choose to send DNA samples to our laboratory by courier, such as FedEx or UPS. Shipments should be sent to:
If you are trying to access your results and forgot your password for the case, you will need to reset it. Just follow instructions online. If you still need help, call us at 800-344-9583, Monday through Friday from 8:30a to 5:30p Eastern Time.