At IDENTIGENE we take our customers’ privacy very seriously. To be safe, we are consistent in our privacy processes, because there have been many cases where someone, whether a participant or not, wanted information that was not theirs to ask for.
Our policies state that we cannot give case-related information to anyone not listed on the case. If the identity of someone who calls in or emails cannot be verified, then we don’t provide any case information. While these processes can be frustrating and inconvenient for someone who is seeking info to which they are entitled, they are in place to protect everyone. In nearly all cases, legitimate parties in the case can work with a client support representative to establish identity while preserving security.
In some cases, an alleged father’s significant other may locate the password and thought that by emailing a support representative she could get case info or even results. So, our advice is: For those who would like to email for case status, please be advised that if you want information about your case you will need to use your own email address and not that of a friend or significant other.
Paternity Tests and the results that are produced from them are some of the most sensitive information possible, and testing often turns lives upside down. We must do everything we can to protect every person in these cases, even if they do not want our protection.
