The reaction to the hundreds of results processed in our lab varies widely across the spectrum of emotions.
Our client support team members have heard cries of joy, eruptions of anger, and absolute silence to both possible results. Once results are given over the phone, they work to be as sensitive as possible to how much of an impact the next words will make.
At IDENTIGENE we are working to make this process as streamlined, accurate, and reliable as possible. Along with the science side of things, our client support team is always striving to be knowledgeable, understanding, and sensitive. They hear many people’s stories of what brought them to this moment and where they may go from here.
Remember, we are here to help. Contact the Client Support Center during business hours at 888-404-4363.
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